In 2020, the world moved decisively online. So, creating a superior digital customer experience is critical for any business that wants to thrive in the future. Many companies think they’re doing a great job of delivering on that, but customers don’t agree. Now, IT leaders have a chance to help their organizations close that gap.
The need to provide seamless experiences for digital customers is now very important.
Investment in the CX (Customer Experience) was already a priority in companies and organizations, but it was viewed as a ‘nice to have’ before Covid-19.
--Gartner reports that 91% of organizations surveyed have CX as a major priority of their digital business transformation.-- So, for better operational efficiency and customer satisfaction, digital CX has now become a ‘must have’ with these new changes.
In conclusion, IT leaders have to move and work beyond Agile methodologies to embrace a newer approach to application development for much higher degrees of automation, intelligence, and repeatability. All of this will help to deliver better experiences faster in the way customers actually expect.
Ready to learn how?
The following article will explain various ways on how IT leaders can help close the gap to delivering flawless digital customer experiences so companies can thrive into the future.
Click the link below for more information.